Managed Technology Services

Remote & On-Site Technical Support

We at LucidCoast pride ourselves on our best-in-class Customer Service and Technical Support. Our team of dedicated technicians are ready and willing to assist with any technical requests or needs you or your staff may need anywhere or anytime, so that you can get back to what matters most to you: Your business.

Staff Augmentation

The business landscape is always changing and evolving, and we understand that your IT needs can evolve as well. LucidCoast provides a dynamic approach to Staff Augmentation. Do you need assistance hiring a full-time IT Manager? We can help interview them. Do you need someone in-house to manage your helpdesk? Let us staff them so you don’t need to worry about all of the paperwork.

For all your staff augmentation needs we can craft a bespoke team or bring an individual resource with the right skills to support you. Beyond most staff aug firms, however, we also bring you the LucidCoast culture of innovation, agility and thought leadership. We prefer to think of our staff augmentation services as "client success augmentation services" - because that's what we commit to bring you with every LucidCoast resource.

Proactive Network Monitoring

We understand the implications to you and your business when major network issues arise. We implement state of the art tools for our clients so that we are able to identify and remediate issues before you and your staff even notice them.

Automated Patch Management

Has this ever happened to you? You’re working on an extremely important document and then BOOM. Windows Update. We get it, patching your computers and servers are annoying, but necessary. Let us take care of this for you so that this never happens again by automating this process during acceptable after-hours windows.

Managed Antivirus

Most other companies charge an additional bolt-on price for adding anti-virus to your staff’s computers and servers. Our Managed Antivirus is included with your Managed Services Agreement. Here at LucidCoast we understand that always keeping you and your business protected is a necessity, not an option.

Customized User Trainings & Orientations

Whether it’s training a new member of your staff on your IT systems or empowering your whole company as the first line of defense against cyber criminals, relax knowing that we’ve got it covered.